Question 1

Shipping Information

Answer

We love receiving packages, so we know how eagerly you wait for yours to arrive. We therefore make it a point that all our orders are shipped using safe and reliable courier companies.

Question 2

Payment Information

Answer

We want you to have a really Hathi experience when you shop with us, we therefore offer safe and secure credit, debit and internet banking options. We don't offer Cash on Delivery yet.

Question 3

Order Confirmation & Delivery

Answer

We will send you a mail confirming your order. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering. We will do our very best to update you on the status of the shipment via the email address you would have provided us with.

Question 4

Exchange & Return

Answer

Every Hathi piece is made with the utmost love and care. However, if you are not unsure of the size or the piece is damaged at delivery, you can initiate the exchange process my emailing us at info@thehathistore.com. In case the required size is unavailable, we will exchange it for another style of your choice or refund you the amount (minus shipping charges). Please note that the customer will be responsible for returning/exchanging of items. Shipping costs are non-refundable. A product exchanged once is not eligible for exchange again. Items on Sale are not eligible for return or exchange.

Question 5

How to Initiate Exchange

Answer

You must inform us within 7 days of delivery of the product. Drop us a mail at info@thehathistore.com with the order number and photograph of the product. We will get in touch with you thereafter and guide you through the process.

Question 6

Terms of Exchange

Answer

The cost for shipping the product back to us is to be borne by you. When we deliver your corrected pair, we will take care of the shipping.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. We would require all original papers to be returned with the product.
Hathi reserves all rights to inspect the condition of the product before processing any returns or exchanges..
As a company policy we do not provide refund on any product sold. Once the Hathi pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met).

Question 7

Privacy Policy

Answer

We value the privacy and security of the information that you share with us. This Privacy Policy describes how we collect, use, share, protect and process your information. Any information that you provide to us is used strictly to process and fulfill your purchase and/or for internal analytical purposes, as described in this Privacy Policy. We only share information for the purposes set out in this Privacy Policy, and we will not sell or redistribute any of your information to any third party. We use commercially reasonable efforts to protect your information from unauthorized disclosure. We may use the information from your order to process your purchase, provide a refund, provide customer service, improve or customize our products and services or fulfill applicable financial, tax, legal or compliance requirements. If you have any questions or concerns related to this Privacy Policy, please contact us.

Question 8

Copyright Policy

Answer

Our products and prints are the intellectual property of The Doodle Project. These pieces and prints can not be used without prior permission from Hathi and are protected by the copyright laws of India and International copyright laws.

Question 9

FabrIc & Print Disclaimer

Answer

The fabric we use is of premium quality handpicked by us. The fabric is screen printed by hand and there may be marginal variations in different batches. We use 'all over print' design, therefore the positioning may vary from what is displayed in the picture. All photographs are representational. Though we take care to try to ensure the colours are as close as possible to the original, however there may be slight variations.

Question 10

Care

Answer

We make all our products with a lot of love and care and we hope you will keep them with the same love and care :)
All pieces are colour tested but we mention specific care instructions with each piece on our website as well as on the garment label, please read these carefully.
Certain colours tend to run colour, we urge you to therefore please follow the washing instructions.

Frequently asked questions