Frequently asked questions
We love receiving packages, so we know how eagerly you wait for yours to arrive. We therefore make it a point that all our orders are shipped using safe and reliable courier companies.
We want you to have a really Hathi experience when you shop with us, we therefore offer safe and secure credit, debit and internet banking options. We don't offer Cash on Delivery yet.
Order Confirmation & Delivery
We will send you a mail confirming your order. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering. We will do our very best to update you on the status of the shipment via the email address you would have provided us with.
Exchange & Return
How to Initiate Exchange
You must inform us within 7 days of delivery of the product. Drop us a mail at firstname.lastname@example.org with the order number and photograph of the product. We will get in touch with you thereafter and guide you through the process.
Terms of Exchange
The cost for shipping the product back to us is to be borne by you. When we deliver your corrected pair, we will take care of the shipping.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. We would require all original papers to be returned with the product.
Hathi reserves all rights to inspect the condition of the product before processing any returns or exchanges..
As a company policy we do not provide refund on any product sold. Once the Hathi pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met).
Our products and prints are the intellectual property of The Doodle Project. These pieces and prints can not be used without prior permission from Hathi and are protected by the copyright laws of India and International copyright laws.
FabrIc & Print Disclaimer
We make all our products with a lot of love and care and we hope you will keep them with the same love and care :)
All pieces are colour tested but we mention specific care instructions with each piece on our website as well as on the garment label, please read these carefully.
Certain colours tend to run colour, we urge you to therefore please follow the washing instructions.